Return Policy (right of withdrawal)

1. Right of withdrawal is the right of the Buyer (a natural person, who, in the context of the Consumer Rights Protection Law, is a “consumer”) to withdraw from the contract and decline the Product within 14 days counting from the date when the Buyer or a third person indicated by the Buyer has received the Products, in accordance with the procedure for exercising the right of withdrawal.
2. The Right of withdrawal may not be exercised, if the Buyer:
2. 1. has purchased Products that are perishable or fast-consumable goods (food, certain types of cosmetics);
2. 2. has purchased medical devices, cosmetics and food supplements that require specific storage conditions, the compliance with which cannot be verified by the Seller while these Products are in the possession of the Buyer, since the storage of such Products must be implemented in accordance with the instructions provided by the manufacturers of such Products (appropriate level of air humidity, protection against direct exposure to light and sunlight, absence of chemical and corrosive substances, as well as specific odours, ensuring the appropriate temperature and other specific storage limitations provided by the manufacturer);
2. 3. has opened the packaging of the Product, or the packaging or the Product is damaged.
3. The Buyer shall notify the Seller of the exercising of their Right of withdrawal by filling out a withdrawal form that can be obtained online at the following website address: http://likumi.lv/ta/id/266462-noteikumi-par-distances-ligumu. The Buyer shall forward the filled form, the invoice (invoice number) and Order number (hereinafter – withdrawal) to the e-mail address of the Seller shop@helesnutrition.com. After the receipt of withdrawal, the Seller shall notify the Buyer that they have received the withdrawal, as well as inform them of the decision made or the time when the decision will be made. The withdrawal form is accessible after sending a request to the e-mail address shop@helesnutrition.com.
4. The duty of the Buyer is to return the Products to the Seller immediately, but no later than within 14 days after the forwarding of the withdrawal to the Seller, by sending them to the address: st. Maskavas 17-301, Riga, LV-1050, Latvia. The Buyer shall have to cover the costs associated with the return and dispatch of the Product.
5. The Seller shall repay the payments received from the Buyer, including the delivery costs (except for the additional costs that have arisen due to the fact that the Buyer has selected the method of delivery that is not the cheapest standard delivery method of the Seller) within 14 days from the date when the Seller has received the withdrawal (the decision to withdraw from the Contract) from the Buyer and when the Seller has received back the Products that the Buyer has declined. The Seller shall repay the aforementioned sum of money by using the same means of payment that the Buyer has used, i. e. by transfer to the current account of the Buyer that was used to make the payment.
6. The Seller shall be entitled to suspend the payment until the moment they have received the Products that the Buyer intends to decline from the Buyer, as well as not to make payment, if any of the cases stipulated in Section 2. of this policy occur.